Refund Policy
At Mockarts Studio, your satisfaction means everything to us. We create high-quality digital mockup files to help you present your work with confidence and style. Since our products are digital and instantly accessible, we have a few important guidelines about refunds:
All Sales Are Final
Due to the nature of digital products, we do not offer refunds or exchanges once a file has been downloaded or accessed. Please read all product descriptions carefully before purchasing.
File Issues? We’re Here to Help
If you experience any problems with your download, such as:
-
Corrupted files
-
Missing elements
-
Compatibility issues
Please contact us at [info@mockarts.com] within 7 days of your purchase, and we’ll help you sort it out as quickly as possible.
Duplicate Purchases
If you accidentally bought the same product twice, email us with your order numbers. We’ll either issue a refund for the duplicate or offer store credit.
Make the Right Choice
We encourage you to:
-
Check the file format compatibility with your software
-
Review product previews and details
-
Contact us before purchasing if you have any questions
Things to keep in mind
- Due to the digital nature of our products, all sales are final. Once a mockup file has been downloaded, we cannot offer refunds, returns, or exchanges.
